Keyamo declares that airlines will reimburse passengers for flight delays and cancellations beginning January 2024
Festus Keyamo, minister of aviation and aerospace, says airlines will begin to compensate passengers for delayed or cancelled flights by January 2024.
The minister spoke on Tuesday when he appeared before the national assembly joint committee on aviation to defend his ministry’s budget for the 2024 fiscal year.
According to Keyamo, aviation regulators will start forcing airlines that delay or cancel flights to return customers’ funds.
The minister whose aim is to improve transparency in the sector, said he will ensure also that a weekly list of offenders be published in the media as part of the new compensation scheme.
For every delay, there is a report, an actual report by the regulator. What did they do? Did they pay compensation? And if they didn’t pay compensation, we have said that the other way to get compensation if they can return cash is that once the passenger is buying the next ticket, it must be given a rebate
In October 2023, the minister cited that the compensation of travellers is stipulated in the Nigerian Civil Aviation Authority (NCAA) Act.
Speaking further on restructuring Nigeria’s airport at the national assembly hearing, Keyamo said the best option to develop the airports in the country is through concessions to investors.
Last month, the aviation minister warned chief executive officers (CEOs) of agencies under his ministry not to fail to perform and deliver to avoid being sacked.
Keyamo encouraged stakeholders to focus on solving the problems in the industry.
